Initial Setup
Legal - Business Registration, Share Certificates & MOI
G Suite - Google Business Setup (includes business email)
Website - Website build and domain registration
Social Media - Setup of all business relevant social media accounts
​
Strategic Scorecard - We develop the strategic scorecard for your business so that the goals of the business are defined and you have a clear direction.
Marketing
Marketing Strategy - The cornerstone to any great business is a great marketing strategy. We deep dive into the target audience for your Brand, understand their needs, and build a strategy for the future.
​
Strategy Implementation - Digital, Social, and other media management. This includes content creation.
Analytics & Monitoring - Setting of strategic goals and tracking performance based on set criteria.
​
Customer Journey
Customer Experience - understanding the journey that the Customer will go through and creating a seamless flow through all touch points.
​
Customer Relationship Management (CRM) - Implementation of CRM software.
​
Personalisation - We understand that Customers are looking for a reason to be a part of your Brand. By creating a personalised Customer experience we ensure Customers stay loyal to your business and Brand.
​
Net Promoter Score (NPS) - We have found that the true measure of Customer sentiment can be found by listening to what Customers have to say. We do this by implementing the NPS methodology.
Human Resources
Policies and Procedures - Drafting, reviewing and continuously updating all business policies and procedures to be compliant and relevant.
​
Employment Contracts - Drafting of standard employment contracts.
​
Employee Management - Implementation of Employee Management Software.
​
​
Operations
Operations Manual - The systematisation of your business processes is essential to future-proof your business. We document all these processes into a working document that helps guide and govern daily operations.
​
Productivity Tool Implementation - Depending on the needs of your business we will advise on the best tool to aid business productivity.
​
Accounts
Budgeting & Forecasting - Setting the business budgets and forecast based on best practices.
​
Enterprise Resources Planning (ERP) - The backbone of any business is a well setup and maintained ERP system. We recommend the best solution for you and assist in the implementation of the system.
​
Bookkeeping - When using our management services we manage the daily accounts to keep your business safe.
​
Payroll - Setting up and managing the monthly payroll of the business.
